Return Policy for National Battery Supply

At National Battery Supply, we strive to provide our customers with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return policy.

Return Eligibility:

You may request a return within 30 days of the date of purchase.

• To be eligible for a return, the product must be in its original condition and packaging.
• Products that are used, damaged, or not in their original packaging may not be eligible for a return.
• Custom or special-order items may not be eligible for return, and this will be clearly communicated during the purchasing process.

How to Initiate a Return:

• Contact us at 1-800-555-1234 or email us at support@nationalbatterysupply.com  to initiate the return process.
• Provide your order number, the reason for the return, and any relevant photos or information.
• Our team will guide you through the return process, including providing instructions for shipping the item back to us.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping method to ensure your return is received.

Refund or Exchange:

Once we receive the returned item and verify its condition, we will process your refund or exchange.

Refunds will be issued to the original payment method used for the purchase.

If you opt for an exchange, we will ship the replacement item once the return is processed.

Restocking Fee:

Some returns may be subject to a restocking fee if the product is not in its original condition or packaging.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a replacement or a refund.

Cancellations:

Orders may be cancelled without penalty if the cancellation request is made before the order is shipped. Once the order is shipped, the standard return policy applies.

Privacy:

We value your privacy and will handle your personal information in accordance with our Privacy Policy.

National Battery Supply reserves the right to update or modify this return policy at any time. We recommend reviewing this policy periodically for any changes.

If you have any questions or need assistance with your return, please contact us